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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Wholesale Customers
- Fundraising For Your Organization
- Artisan Referrals
- Shipping & Delivery
- Items will typically ship within 2 business days from the date of order. We will notify you within 24 hours if any of the items you ordered are on backorder. We will do our best to estimate the ship date for any backordered items.
Our shipping charges are based on standard UPS and U.S. mail rates. Our shopping cart will automatically calculate shipping and handling based on the package weight and distance shipped. You will be offered all available shipping choices and their cost so you can determine the shipping method that best meets your needs. We charge a minimal handling charge to cover the cost of shipping materials and staff time. Any duties, taxes or other customs fees for international orders are the sole responsibility of the customer. - Privacy & Security
- Global Sistergoods cares deeply about your privacy. The information that you provide us about yourself or others will never be rented, sold, or in anyway shared with outside parties except when necessary to complete your order or when otherwise required by law. You can shop at Global Sistergoods online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card transactions for our customers.
- Returns & Replacements
- Please keep in mind that all of our items are handmade. Each item is truly unique and some variation in color and/or pattern from the item pictured do occur.
If you receive a product that is defective or damaged , a replacement will be provided. Please notify us within 5 business days of receiving a defective or damaged product and we will send you a replacement. We will also send you a postage paid envelope to return the damaged product.
If you are completely unsatisfied with a product, it can be returned for a full refund (less shipping charges) or exchange within 30 days of purchase. To make a return, please ship the product back to us at the address on your receipt. Please note, you are responsible for all shipping charges to get a product back to us. Refunds will be issued in the form of original payment. - Ordering
- Items will typically ship within 2 business days from the date of order. We will notify you within 24 hours if any of the items you ordered are on backorder. We will do our best to estimate the ship date for any backordered items.
- Wholesale Customers
- Are you interested in carrying Global Sistergoods' unique and skillfully created items in your store? Please contact us at info@globalsistergoods.com to inquire about becoming a wholesale customer.
- Fundraising For Your Organization Or Favorite Charity
- Global Sistergoods now offers two exciting ways to raise funds for your favorite organization. If you are in the Portland, OR metro area, we would love to help you throw a house party to raise money for your favorite charity. How does it work? You provide the party and friends. We provide Global Sistergoods' products; information about fair trade, the products and the artisans; and even one of our staff to help with the selling. We then donate 20% of all sales to the cause of your choice.
If you are not in the Portland area, we'll offer products to you on consignment. How does it works? We'll work with you to put together an array of products that meets your events needs based on your interests and the number of people you are expecting. We'll pay to ship the products to you. You'll pay to ship back any items that you don't sell. We will then bill you for 65% of the retail costs of the products that you sold. You keep the other 35% for your school, church or non-profit. Contact us at info@globalsistergoods.com if you are interested in learning more about these fundraising opportunities or other ways to partner with us. - Artisan Referrals
- Do you know a women's artisan group that would benefit from partnering with Global Sistergoods? We would love to hear about them. Send us an email at info@globalsistergoods.com with the contact information and we will contact them as soon as possible. All potential artisan groups will be screened to ensure they meet fair trade requirements.
The company adheres to strict industry standards for payment processing, including:
» 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
» Industry leading encryption hardware and software methods and security protocols to protect customer information.
» Compliance with the Payment Card Industry (PCI) Data Security Standard.